Marta Gonzalez Hidalgo

Marta Gonzalez is a dynamic and results-driven CX professional with 6 years of experience in customer onboarding, product adoption, and project management, after moving countries and changing careers from education to tech.
At her current company, she has played a key role in optimizing service efficiency, mentoring colleagues, and driving customer satisfaction. With a strong background in cross-functional collaboration, she has successfully led initiatives that improved internal processes and reduced customer churn.
Marta’s passion for fostering growth, both in teams and customer relationships, is evident in her hands-on approach to coaching, training, and strategic problem-solving. She has extensive experience in conflict resolution, escalation management, career planning, presenting information, and managing change (both professional and personal).