Lucie Kumstová
Retention consultant
Self-employed
Mentoring focus:
Consulting & Strategy, Entrepreneurship, General Career Guidance & Soft Skills, Management & Leadership, Project Management, Sales/Business Development/CX
Lucie Kumstová
Head of Customer Success | Strategic Leader | Advocate for Client Retention
With over 10 years of experience in customer success management, Lucie is an adaptable and empathetic leader dedicated to helping companies align their goals with client objectives. Her expertise lies in crafting customer success strategies that foster internal collaboration, increase retention, and enhance client satisfaction. Lucie has a proven track record of improving onboarding processes, reducing downsell rates by 40%, and raising company advocacy.
Passionate about team empowerment and the use of AI tools to boost efficiency, she has successfully built and led international support teams and transformed customer care operations. Lucie’s approach combines strategic thinking, problem-solving, and a deep understanding of human psychology, ensuring that both clients and teams thrive.
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